Our Receptionists

Jaclyn Norman

Jaclyn grew up in Sugarland and joined PPHC in July, 2016. She is currently working on her Associates Degree in business and management. Before deciding to be a stay at home mom to her two daughters and two sons, Jaclyn was a general manager at a local restaurant. She is also the mother of Harley (Bullmastiff) and 3 cats (Bonnie, Clyde, and Monster). In any free time that Jaclyn might have, she enjoys Roller Derby, going to the gym, and spending quiet time alone. Her dream is to one day work for herself.

Patricia Cloud

Patricia joined PPHC in July, 2016 as a kennel technician, but has now taken on the role of a caring customer service representative . Patricia grew up in Pearland where she was home-schooled, and now resides in Manvel. When she is not working, Patricia loves being outdoors with her daughter, son, and two dogs.

Crystal Cortez

Crystal joined PPHC in 2017 as a receptionist. She grew up in Riverside, Tx, and now resides in Pearland TX with her husband Gilbert, boys Landen, Kyran and her daughter Alena. Crystal also has 3 fur children, Annabelle (Catahoula hound mix), Ella and Emma Shae (Chiweenies). In Crystals spare time you can find her spending time with her family, watching movies (especially Marvel & DC) reading, writing, going to the movies. Her dreams are to one day publish a novel, and to turn her home into a small animal rescue.


Callie joined us in early 2018. She grew up in La Porte. In her spare time she is a professional dog handler. She has shown multiple breeds for other people, including boxers, chihuahuas, basset hounds, and Boston terriers. She has handled dogs at the highest level, at times getting to travel to Europe for dog shows. She has also shown her own 3 year old Boston terrier, Alice, who has already completed her championship. Callie also enjoys going to the beach, playing pool, and spending time with her daughter Emily.