Our Receptionists


Jaclyn Norman

Jaclyn grew up in Sugarland and joined PPHC in July, 2016. She is currently working on her Associates Degree in business and management. Before deciding to be a stay at home mom to her two daughters and two sons, Jaclyn was a general manager at a local restaurant. She is also the mother of Harley (Bullmastiff) and 3 cats (Bonnie, Clyde, and Monster). In any free time that Jaclyn might have, she enjoys Roller Derby, going to the gym, and spending quiet time alone. Her dream is to one day work for herself.


Patricia Cloud

Patricia joined PPHC in July, 2016 as a kennel technician, but has now taken on the role of a caring customer service representative . Patricia grew up in Pearland where she was home-schooled, and now resides in Manvel. When she is not working, Patricia loves being outdoors with her daughter, son, and two dogs.


Edith Pastran

Edith graduated from Pasadena Memorial High School in 2009, and currently attending Houston Community College. She joined PPHC in 2017 as a Receptionist. Edith has a son, Armani and a Husky named Winter. When she is away from work, She likes shopping, collecting coins, spending time with her husband and son. Her dream is to one day have her own business.


Crystal Cortez

Crystal joined PPHC in 2017 as a receptionist. She grew up in Riverside, Tx, and now resides in Pearland TX with her husband Gilbert, boys Landen, Kyran and her daughter Alena. Crystal also has 3 fur children, Annabelle (Catahoula hound mix), Ella and Emma Shae (Chiweenies). In Crystals spare time you can find her spending time with her family, watching movies (especially Marvel & DC) reading, writing, going to the movies. Her dreams are to one day publish a novel, and to turn her home into a small animal rescue.


Cecilia Resendez

Cecilia (also known as Cecy) joined PPHC in 2014 starting as a technician assistant, then came up front in April 2017 as a Receptionist. Cecy grew up in Aramberri Nuevo Leon, Mexico, then moved to Alvin, Texas in 2009. Cecy is currently going to Alvin community college for Business Management, hoping to one day to earn her degree, own a large animal vet clinic, buy a house on a ranch, and then start a family. In here spare time, you can find Cecy at the gym, hanging out with her friends and family, and watching movies. Cecy loves food and has a passion for horses. When Cecy gets time away from work and school she likes to visit her family in Mexico.